24/7 customer support for your Expedian Holidays trip
One number for new bookings and for problems mid-trip. An advisor pulls up your booking and contacts the airline or rental company through the travel-agency trade desk, not the public customer line.
Independent travel agency · Not an airline · Not affiliated with any airline
Help with your Expedian Holidays booking
24/7 customer support for your Expedian Holidays trip
Call with your Expedian Holidays booking reference or the airline record locator. The desk is staffed 24 hours a day, 7 days a week. The advisor who takes the call stays on your file until the issue is resolved.
What the support desk handles
- Date, time and route changes on tickets we issued
- Cancellations, refunds and future travel credits
- Airline schedule changes and flight cancellations, including your refund rights
- Missing confirmation emails or e-ticket numbers
- Name spelling corrections
- Seat requests, extra bags, special meals and wheelchair assistance
- Car rental pick-up problems, late arrivals and extensions
- Questions about a charge from on your card
What to have ready
- Your Expedian Holidays booking reference or the airline's six-character record locator
- The lead traveller's last name
- The email address used at booking
- For disruptions: the flight number and what the airline has told you so far
If you are at the airport during a disruption
Work two lines at once. Join the airline's rebooking queue or use its app, and call us at the same time. Airline agents at the airport and in the app can rebook you directly, and that is often the fastest route when a whole flight is cancelled.
We can see your ticket and the airline's alternatives, check whether a better option exists on a partner airline, and make sure your rights are applied correctly. If the airline cancels your flight or changes it significantly and you choose not to travel, you are entitled to a refund under US DOT rules.
How we handle your call
- 1We verify the booking with your reference and last name before discussing or changing anything.
- 2We read the fare rules and any airline waiver that applies to your ticket.
- 3We quote any cost (fare difference, airline fee, our published service fee) before acting.
- 4We make the change only after you approve it, then email the updated itinerary and ticket numbers.
Important information
24/7 Customer Support: frequently asked questions
Is this the airline's customer service?
No. Expedian Holidays is an independent travel agency. We support the tickets and rentals we sold. For a booking made directly with an airline, use that airline's own reservations line or website.
Do you charge to answer a question?
No. There is no charge to ask. A service fee applies only to post-ticketing changes listed in our published fee schedule, and you hear the amount before anything is done.
Can you help with a booking from another website?
We cannot change a ticket another agency issued, because only the issuing agency or the airline can service it. We can price and book a new ticket for you.
Can I email instead of calling?
Yes, at support@expedianholidays.com. Include your booking reference. For anything within 48 hours of departure, call so an advisor can act immediately.
Sources and rules referenced: US DOT airline refund rule, 14 CFR Part 260 (effective 2024); ARC ticket servicing practice for issuing agencies.
Ready to book, or just have a question?
There is no charge to ask, and we will tell you when booking direct is cheaper.