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Need help? Find your situation

The common problems we see, what usually fixes them, and when to call. If yours is not listed, call the desk.

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Independent travel agency · Not an airline · Not affiliated with any airline

Group or premium-cabin trip?Our consultants price parties of five or more, and business or first class fares, on the phone.

CONSULTANT DESK

Upfront pricing — the total is shown in full before you pay.Booking desk open 24/7:

Independent agencyNot an airline, and not owned by or affiliated with any airline.

Upfront pricingThe total, taxes included, is stated in full before you are asked to pay.

Real people, right awayA desk you can actually reach for bookings, changes and cancellations.

Secure paymentTaken on our own authorised systems. You are never redirected to an unknown third party.

What we do

Help with your Expedian Holidays booking

Changes and rebooking on tickets we issued

Cancellations, refunds and credits

Advisors on the phone 24/7

Every cost stated before you approve

Need Help

Need help? Find your situation

In short

For anything urgent or within 48 hours of departure, call . For the most common problems below, the answer and the next step are on this page.

My flight was cancelled or badly delayed

If the airline cancelled your flight or moved it significantly and you do not want the alternative, you are entitled to a refund under US DOT rules. If you still want to travel, the airline must rebook you, and we can look for better alternatives. See Cancellation Support.

I need different dates or times

Your fare rules decide what is possible. Standard economy and higher fares on the largest US airlines usually have no change fee, but you pay any increase in fare. See Change or Rebook.

I have not received my e-ticket

Check your spam folder for an email from Expedian Holidays. Then look up the booking on the airline's website with the record locator. If the airline shows a ticket number, you are ticketed. If you have no record locator or the airline cannot find the booking, call us right away.

There is a charge on my card I do not recognise

Expedian Holidays bookings appear as . Some airlines and rental companies charge part of the cost directly, so you may also see a charge from them for bags, seats or counter items. Call us with the amount and date and we will match it to your booking.

My name is spelled wrong

Call as soon as you notice. Small spelling corrections are usually allowed. The name on the ticket must match the ID you fly with, and TSA checks this at security.

I need wheelchair assistance or a special meal

We add these requests to your reservation. Under the Air Carrier Access Act, airlines provide wheelchair assistance free of charge. Request it at least 48 hours before departure.

My bag was delayed or damaged

File a report with the airline before you leave the airport and keep the reference number. The airline handles baggage claims directly. Under the DOT refund rule, you can also get a refund of checked-bag fees if the bag is significantly delayed.

Written by the Expedian Holidays Flights DeskChecked against US DOT rules and airline fare rulesLast reviewed 26 Oct 2026

Step by step

How the booking process works

1Search or callEnter your route and dates above, or call the desk and tell an advisor where you want to go.
2Compare optionsAirline, departure times, connections and fare family, with what each fare includes for bags and changes.
3Hear the totalBase fare, every tax and carrier charge, and any service fee, quoted as one figure.
4Approve and payPayment is processed securely by , the merchant of record on your statement.
5Receive your ticketBooking reference, the airline's six-character record locator and a 13-digit e-ticket number per traveller.
6Verify with the airlineLook up the record locator on the airline's own website to confirm the booking.

Important information

This page covers Expedian Holidays bookings. If you booked directly with an airline or through another agency, that company holds your ticket and handles changes, cancellations and refunds on it. We can still price and book a new trip for you.

We are not an airline. Expedian Holidays does not own, operate or control flights. Every journey is carried out by the operating airline under its own conditions of carriage.

Prices move with live inventory. Airline pricing is dynamic, so a fare can change until a ticket is issued.

A service fee may apply. Where one applies it is part of the total you approve, and it is listed in our published fee schedule.

All charges are disclosed before payment. Nothing is added after you approve the total.

You can verify the booking with the airline. The record locator we give you is the airline's own and works on the airline's website.

We never ask for card details by email or text. Payment happens on a recorded call or on this site, nowhere else.

FAQ

Need Help: frequently asked questions

How quickly will someone answer?

The desk is staffed 24 hours a day, 7 days a week. Have your booking reference ready so the advisor can find your file immediately.

Can I use the same number for a new trip?

Yes. One number covers new bookings and existing ones.

Sources and rules referenced: Air Carrier Access Act, 14 CFR Part 382; DOT refund rule including bag fee refunds, 14 CFR Part 260.

Ready to book, or just have a question?

There is no charge to ask, and we will tell you when booking direct is cheaper.

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